Terms and Conditions

Terms and Conditions 2017-11-24T13:49:13+00:00

LOVE OIL COLLECTION TERMS & CONDITIONS

ORDERING GUIDELINES

Orders can be placed via our web site, email or by phone. To avoid communication errors, we do recommend orders placed via the web or email, in writing, to maintain accuracy.

All orders are dispatched within 2 days unless there are errors in the order. In that case we will contact you by email or phone to rectify it and get it sent to you.  Once the order has been processed and sent, any changes or additions will be deemed a new order.

International orders will be confirmed with accurate postage rates and payment at the checkout. All orders will go via Airmail with tracking.

If we are ever out of stock of an ordered item, we will contact you by email or phone.

If any orders are missing any items, Love Oil Collection will cover the costs of resending those goods as soon as possible

TERMS OF TRADE

All goods ordered through the web site will have immediate payment through either credit card or Paypal.

PRICING & TAXES

All product prices are in Australian dollars and include GST.

Prices do not include freight and shipping. Shipping costs will be calculated at checkout once the address has been added, and will be added to your total.

International orders do not include GST but their destination may have its own duty and taxes. This is not the responsibility of Love Oil Collection and the local customs office can provide this information.

CANCELLATIONS

Orders abandoned at the cart will automatically be cancelled after 1 hour.

If you want to cancel an order, contact us within 24hrs by email or phone.

PRODUCT RETURN POLICY

The customer must notify Love Oil Collection in writing within 24hrs of receipt of goods with any defect or damage to the goods that have occurred in transit. Errors in the processing of the customer order leading to a request for goods exchange or goods return or refund can be done by phone.

Notification by the customer can be done by phone with written confirmation received by us within the 14 day period. Authorisation must be obtained prior to return of the goods. They can be sent to info@loveoilcollection.com.au or 10 Horace St Shoal Bay NSW 2315

Exchange, return and/or refund of the goods will apply to processing errors and goods damaged in transit to the customer. Please call us for any other issues. All responsibility to maintain the goods is transferred to the recipient after receipt of the goods.

We do not accept returns because of a ‘change of mind’ in your product selection.

FREIGHT AND SHIPPING

All prices that are quoted are in Australian dollars and do include GST.

Love Oil Collection uses Fastway couriers and Australia Post.

Our freight calculations are based on weight, dimensions and destination as per Australia Post and Fastway plus a $2 (plus GST) packaging and handling fee per order.

Any claims or discrepancies of goods damaged in transit should be reported to Love Oil Collection immediately so we can on-report this to our shipping service.

If your selected courier service does not go to your destination, Love Oil Collection will contact you by email or telephone to arrange another option.

GENERAL DISCLAIMER

The Customer can enquire for educational material such as MSDS and/ or product information via email to Love Oil Collection – info@loveoilcollection.com.au

The use of the product is stated on the label and should be adhered to. Love Oil Collection will not be responsible for any effects from other use of our products.

Love Oil Collection is the exclusive owner of its products represented on the web site and not available for re-branding, re-labelling for on-selling.

All pictures used on this web site are for illustration only, and the products and their information is honest and true.

PRIVACY POLICY

Love Oil Collection maintains individuals’ privacy and complies with the regulations set down under the National Privacy Act.

Your personal information is collected as part of the ordering procedure. These physical details are held by Love Oil Collection until the order is complete and then destroyed. Within our web site, only your contact details are stored for future use advertising special offers and new products via email.  We do not use your personal information for any other purpose.


Gift Packing is now available in 2 sizes. Small holds 3-4 125ml bottles and Large takes up to 5 and a 250ml. Please indicate which size in the Order Notes at Checkout. Dismiss