Terms & Conditions, Privacy

Terms & Conditions, Privacy2018-07-06T10:50:52+00:00

LOVE OIL COLLECTION TERMS & CONDITIONS

ORDERING GUIDELINES

Orders can be placed via our web site, email or by phone. To avoid communication errors, we do recommend orders placed via the web or email, in writing, to maintain accuracy.

All orders are dispatched within 2 days unless there are errors in the order. In that case we will contact you by email or phone to rectify it and get it sent to you.  Once the order has been processed and sent, any changes or additions will be deemed a new order.

International orders will be confirmed with accurate postage rates and payment at the checkout. All orders will go via Airmail with tracking.

If we are ever out of stock of an ordered item, we will contact you by email or phone.

If any orders are missing any items, Love Oil Collection will cover the costs of resending those goods as soon as possible

TERMS OF TRADE

All goods ordered through the web site will have immediate payment through either credit card or Paypal.

PRICING & TAXES

All product prices are in Australian dollars and include GST.

Prices do not include freight and shipping. Shipping costs will be calculated at checkout once the address has been added, and will be added to your total.

International orders do not include GST but their destination may have its own duty and taxes. This is not the responsibility of Love Oil Collection and the local customs office can provide this information.

CANCELLATIONS

Orders abandoned at the cart will automatically be cancelled after 1 hour.

If you want to cancel an order, contact us within 24hrs by email or phone.

PRODUCT RETURN POLICY

The customer must notify Love Oil Collection in writing within 24hrs of receipt of goods with any defect or damage to the goods that have occurred in transit. Errors in the processing of the customer order leading to a request for goods exchange or goods return or refund can be done by phone.

Notification by the customer can be done by phone with written confirmation received by us within the 14 day period. Authorisation must be obtained prior to return of the goods. They can be sent to info@loveoilcollection.com.au or 10 Horace St Shoal Bay NSW 2315

Exchange, return and/or refund of the goods will apply to processing errors and goods damaged in transit to the customer. Please call us for any other issues. All responsibility to maintain the goods is transferred to the recipient after receipt of the goods.

We do not accept returns because of a ‘change of mind’ in your product selection.

FREIGHT AND SHIPPING

All prices that are quoted are in Australian dollars and do include GST.

Love Oil Collection uses Fastway couriers and Australia Post.

Our freight calculations are based on weight, dimensions and destination as per Australia Post and Fastway plus a $2 (plus GST) packaging and handling fee per order.

Any claims or discrepancies of goods damaged in transit should be reported to Love Oil Collection immediately so we can on-report this to our shipping service.

If your selected courier service does not go to your destination, Love Oil Collection will contact you by email or telephone to arrange another option.

GENERAL DISCLAIMER

The Customer can enquire for educational material such as MSDS and/ or product information via email to Love Oil Collection – info@loveoilcollection.com.au

The use of the product is stated on the label and should be adhered to. Love Oil Collection will not be responsible for any effects from other use of our products.

Love Oil Collection is the exclusive owner of its products represented on the web site and not available for re-branding, re-labelling for on-selling.

All pictures used on this web site are for illustration only, and the products and their information is honest and true.

PRIVACY POLICY

Love Oil Collection recognizes the importance of protecting the privacy of personally indentifiable information we collect from our customers. For the purpose of our Privacy Policy, customer includes all visitors to our website and purchasers of our products.

Collection of Personal Data- To provide a better and more efficient service to our customers, we may request your personal information such as your name, address, email and phone number. Please note that in some circumstances in relation to our registered products, the collection of that information is required by law. We usually collect personal information directly from you. This is done at the point of placing an order.

USE OF INFORMATION- We usually collect personal information from you including your name, address, telephone number and email. When you are online, our website collects information from the pages of the site when you visit, and what you click on. We do not collect sensitive information. The personal information we do collect is so we can efficiently dispatch your order, to market our products and let you know when we have special deals.  We do not use your personal information for any other purpose than for which it is collected. If you do not wish to be contacted, please let us know. Your personal information is not shared or sold to any third parties.

If you find you have been contacted by a third party citing us as the point of reference, please contact us immediately so we can remedy the situation.

Non personal information such as what pages you visited and the length of time you were on the site is only used as in aggregate form to improve the function both our website and service to you.

STORAGE & SECURITY- Love Oil Collection strives to ensure that all collected personal information  and protected from  unauthorized access and misuse to maintain its privacy and integrity.  It is stored in a secure electronic database. When this information is no longer required for its collected purpose, we will remove your personal information. We are also committed to updating or deleting Personal data when asked by that visitor or customer.

ACCESS TO PERSONAL INFORMATION- Upon verification of your identity, we will allow you access to any information we have about you. To request access please contact manager at loveoilco@bigpond.com .

ONLINE LINKS/SOCIAL MEDIA- Love Oil Collection may develop business relationships with business partners that will allow visitors to our website to link directly to these partners. Some of these sites will feature out logo and/or products. These linked sites are not operated by us or on our behalf. These sites  will have their own Privacy Policy.

Love Oil Collection uses the social media platforms of Facebook and Twitter to promote our business and products. If you ‘like’ , ‘share’ or ‘recommend ‘ any information we post on these sites, you need to review the Privacy Policy’s of those services. Love Oil Collection is not responsible for the content or practices by third parties that are linked to our site.

You must not create any hyperlinks to this website without written approval from us.

PRIVACY ONLINE- Ultimately you are responsible for maintaining the secrecy of your user name, password and any account information when you are online. Always remember to close your browser when you have finished going online especially if you are using a public computer.